Shipping policy
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🚚 Shipping Policy
Welcome to Happy To Pets.
We are committed to providing a smooth and reliable shopping experience for every pet owner. Please review the information below regarding order processing, shipping times, tracking, and delivery.
📦 Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after your order confirmation is received.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Our team works hard to ensure your pet's new toys, accessories, and supplies are prepared and shipped as quickly as possible.
🇺🇸 Domestic Shipping (USA)
We offer shipping throughout the United States.
🚚 Estimated Delivery Time
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Processing Time: 1–3 Business Days
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Shipping Time: Approximately 3–7 Business Days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other circumstances beyond our control.
🌍 International Shipping
Happy To Pets proudly serves customers worldwide.
International shipping availability, rates, and delivery times may vary depending on the destination country and shipping carrier.
✈️ Estimated Delivery Time
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Processing Time: 1–3 Business Days
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International Shipping: Approximately 7–20 Business Days
Delivery times may be affected by customs inspections, local postal services, and regional transportation conditions.
💰 Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
We recommend checking with your local customs office for detailed information regarding potential import requirements and charges.
🔍 Order Tracking
After your order has been shipped, a tracking number will be sent to the email address provided during checkout.
Please allow up to 48 hours for tracking information to become active within the carrier's system.
Tracking updates may occasionally be delayed while packages are moving between distribution centers.
📫 Shipping to P.O. Boxes
We do our best to accommodate shipments to P.O. Boxes whenever possible.
However, certain shipping carriers may have restrictions on P.O. Box deliveries depending on the package size, destination, or service selected.
If you require delivery to a P.O. Box, please contact us before placing your order so we can help determine the best shipping option.
⚠️ Delivery Delays
While we strive to meet all estimated delivery windows, delays may occasionally occur due to:
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Severe weather conditions
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Customs processing
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Carrier network disruptions
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Public holidays
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High seasonal order volumes
We appreciate your patience and understanding in such situations.
💬 Need Assistance?
If you have any questions regarding your order, shipping status, or delivery information, our customer support team is happy to assist you.
📞 Phone
+1 804-579-2061
🏢 Company Information
HAPPY TRADE LLC
812 RICHBEE DRIVE
ALTAMONTE SPRINGS, FL 32714
United States
🐾 Happy To Pets
Providing quality pet supplies, engaging pet toys, and trusted products designed to help pets live happier, healthier, and more enjoyable lives.